Ordinal AI Assistant for 3-1-1 Teams

Answer more questions in less time with accuracy & consistency.

3-1-1 teams handle everything from service requests to zoning questions. Ordinal gives staff instant access to city-approved information, helping them resolve inquiries faster and more accurately.

Trusted by 311 Teams Across the U.S.

Before Ordinal

Searching multiple systems during live calls

Transferring residents between departments

Guessing or relying on outdated notes

Messages piled up while City Hall is closed

After Ordinal

Instant, accurate answers from verified documents

Fewer transfers and faster resolutions

Consistent information across all operators

24/7 support for residents and business owners via chatbot

Make every operator an expert with verified city information at their fingertips.

Answer Resident Questions Instantly

Reduce call times and increase accuracy.

Look up code, policy, and process answers instantly

Provide consistent guidance across shifts

Auto-draft emails for easy, accurate replies

Resolve Requests Without Transfers

Keep more calls in one place, without taking up multiple department’s time.

Quickly find processes from other departments

Explain requirements clearly and consistently

Build trust with residents

Always-On Support

Offload routine questions to the public-facing chatbot, SMS, or voice call.

Reduce call volume by more than 50%

Provide 24/7 support

Keep phone lines open for more complex issues

Why 311 Teams Love Ordinal

Resolve more calls in the moment

Find accurate answers instantly without transfers.

Stay consistent across staff

Every operator gives the same, city-approved information.

Reduce stress

Let AI handle questions virtually so staff can focus on helping residents.

Control What Your
AI Knows

Upload and manage exactly which documents and data you want your AI tools to pull from. Ordinal can connect with a variety of existing applications, your website, and "read" any relevant documents.