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Ordinal Connect

AI Chatbot to Answer Resident Questions 24/7

Ordinal Connect is a public-facing chatbot designed for local governments that helps residents find the answers they need easily and in plain language.

Available  24/7
Reduces Calls
Low Cost
Verified Responses
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Trusted by Governments Across the U.S.

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Built for the Public Sector

Unlike generic AI chatbots that may hallucinate or give vague answers, Ordinal Connect ONLY pulls from your city’s approved policies, plans, documents, and web content.

Built for the public sector
Works out of the box
Secure and compliant

Why Cities Choose Ordinal Connect

Backed by a Dedicated Team

We’ve worked with cities, counties, and planning departments across the country. So when you come across a problem, or need a fix, we are there for you. You don’t have to worry about upkeep or support costs.

Works Right Out of the Box

We handle the heavy lifting: document processing, setup, and privacy protections. You get a fast, safe way to launch a constituent-facing AI tool. Just add the chatbot to your website through a simple script. No IT team required.

Trained on Your Docs, Not the Internet

Your city’s code, plans, meeting minutes, and public service info are the only sources the tool uses. No hallucinations. No misinformation.

Answers Resident Questions with Verified References

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Meet Your Residents Where They're At

Embed Ordinal Connect on your city website, or extend it to SMS and Facebook Messenger—so residents can get answers wherever they are.

Embeded on your website
SMS
Facebook Messenger

Control What Your Chatbot Knows

We know cities must uphold a higher standard. That’s why we built Ordinal Connect to be fully aligned with public sector compliance, privacy, and transparency standards. You have full control—upload and manage exactly which documents and data you want your custom chatbot to pull from.

Data is never shared
Same answers for residents and staff
Linked to verified sources
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The Same Answers for Residents & Staff

With one shared engine and knowledge base, Ordinal ensures your staff and community get the same reliable answers, no matter who’s asking.

Built on the same AI research engine as our internal tool
Pulls from the same approved documents and data
Directs residents to city staff as needed

See How Ordinal Connect Could Work for Your City

Want to launch an AI assistant your community can trust? Ordinal Connect is the simplest, safest starting point.

Book Your Demo

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Compare Solutions

Feature
Ordinal
Ordinal Connect
Resident-facing AI chatbot trained on city docs
CivicPlus Chatbot
Website chatbot via Frase partnership
Polimorphic
AI Front Desk — chatbot, voice, SMS, CRM
Generic AI (ChatGPT, Copilot)
General-purpose AI configured by city
Core AI & accuracy
Trained on city's own documents
Yes — RAG on your city's code, policies, and website
Yes — scans your CivicEngage website
Yes — trained on city's website and documents
Partial — must be manually configured; no auto-indexing
Citable, verified answers (no hallucination)
Yes — every answer links to source document
Basic — site search-backed, limited citations
Yes — grounded in official sources only
No — prone to hallucination without strict guardrails
Knows city code & ordinances (not just website)
Yes — municipal code is a core data source
Website content only
Primarily website; deeper docs require setup
No built-in gov code knowledge
Staff can also use the same tool internally
Yes — Ordinal core serves staff; Connect serves residents
Resident-facing only
Staff analytics only; not a staff knowledge tool
Can be adapted, but not built for gov staff workflows
Resident access channels
Website chatbot widget
Yes
Yes — embedded in CivicEngage sites
Yes
Yes (embed)
SMS / text messaging
Yes — multichannel access
No
Yes — core channel
No
AI voice / phone line
In development
No
Yes — AI Front Desk includes voice line
No
Multilingual support
Yes — multiple languages
Limited
Yes — 75+ languages
Yes — via underlying model
24/7 availability
Yes
Yes
Yes
Yes
Privacy, security & compliance
Data never shared with 3rd party
Yes — contractually prohibited
Yes
Yes
Varies by vendor terms
Does not sell resident data
Yes — contractually prohibited
Yes
Yes
Varies by vendor terms
No personal data collection for basic queries
Yes — no login required
Yes
Yes
Depends on configuration
Setup & implementation
Setup time
Fast — works out of the box
Moderate — tied to CivicEngage CMS
Live within weeks
Slow — requires extensive IT configuration
Requires existing CMS vendor relationship
No — vendor-agnostic
Yes — CivicEngage customers only
No — standalone
Requires IT build-out
Built specifically for local government
Yes — purpose-built for city & county gov
Yes — local gov focus
Yes — local gov focus
No — general purpose
Strong / included
Partial / in progress
Not available
Competitive data based on publicly available product pages and press releases as of March 2026.

Feature

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Trained on your city’s data

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Directs residents to staff as needed

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Verifiable citations

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City website embed

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Universally fluent

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Privacy-first infrastructure

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Setup & ongoing support

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Multi-user access

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Custom Branding

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Book Your Demo

Ready to see Ordinal in action? Book some time with our team and we’ll show you just how valuable this could be for you and your staff. 

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