AI Assistant for Front Office & Admin Staff

Deliver fast, accurate answers to every visitor, caller, or emailer.

Front office and customer service teams interact with residents constantly. Ordinal helps provide quick, consistent, correct answers every time.

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Trusted by City Admins Across the U.S.

Before Ordinal

Searching binders, PDFs, and old emails

Delays waiting for answers

Uncertainty about which rules are current

Transferring callers frequently

After Ordinal

Instant answers to common (and uncommon) questions

Pull exact policy language with one click

Consistent guidance across staff

Fewer transfers, faster service for residents

Helps staff support residents confidently from day one.

Find Answers for Residents Instantly

No more scrambling through archives or documents.

Search all city rules and processes instantly

Pull up step-by-step instructions

Reduce transfers & long hold times

Generate Required Reports

Check policies for public information and draft reports in seconds.

Check state and local policy for publishing information to the public.

Standardize meeting minutes, agendas, staff reports, CAFRs, and more.

Improve public trust with consistent, accurate information

Reduce Inquiries with Ordinal Connect

Let residents self-serve answers online — reducing admin calls & workload.

Online chat bot provides the public with clear explanations of city policies

Reduce incoming calls and emails to staff by 50%

Support transparent, accessible government 24/7

Why Administrators Love Ordinal

Answer questions instantly

Look up processes and requirements in seconds.

Reduce transfers, move faster

Resolve more inquiries without escalating to other departments.

Support with confidence

New and experienced staff stay accurate and consistent.

Control What Your
AI Knows

Upload and manage exactly which documents and data you want your AI tools to pull from. Ordinal can connect with a variety of existing applications, your website, and "read" any relevant documents.

Frequently Asked Questions

See How Other City Staff Can Use Ordinal

Mayors & City Managers

Align departments and ensure consistent policy execution.

City Clerks

Search ordinances, resolutions, and records instantly to fulfill requests on time.

City Planners

Search ordinances, resolutions, and records instantly to fulfill requests on time.

City Council

Prepare for meetings and find case history fast.

3-1-1 Teams

Answer resident questions accurately using real, up-to-date city information.

Code Enforcement

Verify violations, cite correct code language, and explain standards clearly to residents.

Communications

Draft or double-check public messages and press releases against official policies before publishing.

Administration

Reduce inquiries and provide quick, consistent answers to visitors and callers.

Economic Development

Evaluate sites, zoning, and incentives to accelerate new projects.

Book Your Demo

Ready to see Ordinal in action? Book some time with our team and we’ll show you just how valuable this could be for you and your staff.

Schedule Demo

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