Trust Center
Ordinal is built from the ground up for local government — which means governance, oversight, and accountability are built into the product from day one, not bolted on later.
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High-impact workflows require human approval. The system documents what happened, when, and who authorized it.
Resident data is never used to train AI models. US-hosted by default. Ownership is documented contractually.
Human oversight, prompt injection testing, and explicit disclosure of AI capabilities and limits — because local government requires it.
Defined escalation timelines, documented notification decisions, and post-incident reviews, all on record.
Framework mappings available for customer review on request.
Multi-factor authentication (MFA) for administrative access
Least-privilege access with named accounts
Access reviewed on a recurring basis
Encryption in transit (TLS)
Encryption at rest
Peer code review required before production deployment
Dependency & secrets scanning in CI/CD pipeline
Vulnerability scanning with risk-based remediation tracking
Documented change management process
Security awareness training for staff
Documented incident response process
Backup and restore with documented recovery targets
Data residency
Customer data used for AI model training
Customer data ownership
Data retention policy
Encryption at rest
Data deletion upon contract termination
Data export
Subprocessor disclosure
Subprocessor oversight
AI use cases and data boundaries documented
Human approval required for high-impact AI workflows
Prompt injection and sensitive disclosure testing
Hallucination-risk and quality review cadence
Model / provider change review before release
Customer-facing AI discloses capabilities and limits
Ordinal does not currently hold SOC 2, FedRAMP, or ISO 27001 certification. We are actively building toward third-party audit readiness. Customers may request supporting documentation for their own diligence processes at any time.
Security review, vulnerability disclosure, or procurement diligence: security@ordinalforgov.com
Ready to see Ordinal in action? Book some time with our team and we’ll show you just how valuable this could be for you and your staff.
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